Data Privacy Statement
PRIVACY NOTICE – WEBSITE
In accordance with Articles 8, 12, 14, 16, 17, 23, 36, and the third transitional article of the Federal Law on the Protection of Personal Data Held by Private Parties, its Regulations, and the Guidelines for the Privacy Notice, we inform you of the following:
HELUKABEL MEXICO, S. DE R.L. DE C.V., with registered address at Lateral Norte de la Autopista 57 México - Querétaro, Lateral Norte Km 201 + 100, Module 67, El Marqués, Querétaro, ZIP Code 76240, informs all individuals who provide their personal and/or sensitive data (hereinafter referred to as the “Data Subject”) that it guarantees the privacy, integrity, handling, and protection of such data. The data will be used solely and exclusively to fulfill the obligations arising from the legal relationship established with the Data Subject.
Use of Cookies and Data on the Website
HELUKABEL MEXICO, S. DE R.L. DE C.V. places and accesses cookies on your computer when you visit our website and register on it. A cookie is a small piece of information, generally including a unique anonymous identifier, which certain websites send to your browser to store on your computer's hard drive. Each website may send its own cookie to your browser if allowed by your settings. However, to protect your privacy, browsers only permit access to cookies that they themselves have sent. "Web beacons" are also understood as images embedded in a website or email, which may be used to monitor user behavior and store information such as the user's IP address and the duration of interaction with the site.
If cookies are disabled in your browser, you may not be able to use all the features of HELUKABEL MEXICO, S. DE R.L. DE C.V.
We receive and store certain information when you interact with our website, such as technical and analytical data including your IP address, operating system, browser type, the address of the referring website, and your navigation path on our site. This information helps ensure proper site operation, assess site usage, and display content of potential interest to you.
Collected and Stored Information
The processing of personal and/or sensitive personal data provided to HELUKABEL MEXICO, S. DE R.L. DE C.V. through any means will be done in accordance with this Privacy Notice and current internal policies. The Data Subject is deemed to have given their consent for such processing, which may include:
I. Identification Data: name, business name, personal or tax address, phone number, email, CURP, gender, RFC, social security number, date of birth, age, nationality, country of residence, marital status, legal representative's name, business activity.
II. Employment Data: job title and department, work address, work email, office and mobile phone numbers, employer name.
III. Educational Data: academic and professional history, degrees, professional license number, specialization, types of practice, study certificates.
IV. Banking and Billing Data: bank name, branch, account number, account holder, CLABE, credit card number and security code if applicable, RFC, bank's RFC, billing information.
V. Website Usage Data: IP address, OS, browser type, electronic platform accounts, information related to mobile devices, apps and browsers, frequency of visits and usage of our website, among others.
By providing your personal data, you guarantee that it is truthful, complete, accurate, and up to date, and you accept responsibility for informing us of any changes.
Purposes of Personal Data Processing
Your personal data will be used to establish, maintain, and fulfill the legal relationship between HELUKABEL MEXICO, S. DE R.L. DE C.V. and you, for the following purposes:
- To contact you for the sale of goods and services;
- To provide our services, including personalized content and advertising;
- For auditing, research, and analysis to maintain, protect, and improve our services;
- To develop new services;
- To process job applications;
- To offer you goods and/or services;
- To provide technical support and advice on our products;
- To notify you of new products or services via newsletters or promotions;
- To conduct market research to determine consumption habits;
- To produce testimonials and/or success stories;
- To periodically evaluate our products and services to improve quality;
- To generate logistical and financial information;
- To issue tax documents such as invoices, credit notes, and debit notes;
- To prepare legal documents;
- To better understand the behavior and needs of our website users.
HELUKABEL MEXICO, S. DE R.L. DE C.V. collects personal information to fulfill the services, products, and support it offers, in order to meet your needs and inform you about new offerings.
Disclosure of Information
HELUKABEL MEXICO, S. DE R.L. DE C.V. informs you that your consent is not required for personal data processing in the cases provided in Article 10 of the Federal Law on Protection of Personal Data Held by Private Parties, such as:
- When required by law;
- When data is publicly available;
- When the data is subject to a prior disassociation process;
- When necessary to fulfill obligations from a legal relationship between the Data Subject and the data controller;
- In case of an emergency that could harm an individual or their property;
- When indispensable for medical attention, diagnosis, or health service management and the Data Subject is unable to give consent, per the General Health Law;
- When required by legal authority.
Use of Personal Data Through Social Media
HELUKABEL MEXICO, S. DE R.L. DE C.V. may access and use the data that users share through the profiles they have created on social media platforms used to engage with the company. This includes using such data for promoting HELUKABEL’s activities or products.
This access is limited to the duration of the user's connection with HELUKABEL’s official profiles. Users are responsible for the accuracy and disclosure of their personal data and for managing the privacy settings on their social media accounts.
The social media platform providers are responsible for the user databases and security measures to protect user data.
HELUKABEL MEXICO, S. DE R.L. DE C.V. does not create new databases with information obtained from social media users.
Security Measures
We have implemented appropriate security measures to prevent unauthorized access, modification, disclosure, or destruction of your data. These include internal reviews of our data collection, storage, and processing practices, as well as physical security measures.
Access to personal data is restricted to employees, contractors, service providers, and agents who need to know such information to perform their duties. They are subject to confidentiality obligations and may face disciplinary or legal action if they fail to comply.
ARCO Rights: Access, Rectification, Cancellation, and Opposition
You have the right to Access, Rectify, Cancel your personal data, and Oppose its processing or revoke your consent. To do so, please contact our Data Protection Officer, Mrs. Yazmín Guerrero Martínez, at: info@helukabel.mx.
We also inform you that your personal data may be transferred to third parties in Mexico or abroad, such as payment processors, shipping companies, and marketing service providers. Your data may be shared without prior consent in the following cases:
- If necessary to clarify unlawful use or for prosecution, data may be transferred to law enforcement or affected third parties;
- If required by legal authorities such as police, regulatory bodies, or tax agencies;
- If the company undergoes restructuring, merger, acquisition, or sale of business units, your data may be transferred as part of the transaction.
HELUKABEL MEXICO, S. DE R.L. DE C.V. will ensure that any such transfers comply with this Privacy Notice and applicable data protection laws.
Your data may also be shared with companies within the HELUKABEL Group. If you do not object to the transfer, it will be understood that you have given your consent, as provided by Article 8 of the Law.
HELUKABEL MEXICO, S. DE R.L. DE C.V. reserves the right to modify or update this Privacy Notice at any time. Changes will be published on our website and available at our facilities. We recommend reviewing this notice periodically to stay informed of any updates.
Last updated: 07/04/2025
